Terms of Purchase

Last Updated: June 25th, 2026

1. Introduction

Thank you for choosing Five Star Sleepers to support your family.

I know reaching out for help isn't always easy, and I'm honoured you've trusted me to be part of your family's journey.

These Terms of Purchase explain how we'll work together and what you can expect throughout your support. Please take a few moments to read through them before we begin. if you have any questions, just let me know.

I'm looking forward to supporting you as we work towards calmer, more connected bedtimes and more restful nights for your whole family.

1. The Goal

Every family is different, which is why your support is tailored to your child's unique temperament, developmental stage, and your family's values.

Together, our goal is to create calmer, more connected bedtimes while helping your child develop healthy, sustainable sleep habits.

Depending on your family's needs, this may include reducing bedtime battles, improving your child's ability to settle at bedtime, supporting them to resettle overnight, navigating early morning waking, creating a predictable bedtime routine, or helping everyone enjoy more peaceful evenings.

Above all, my aim is to provide gentle, practical support that helps you feel confident, supported, and equipped with the tools to continue making progress long after our time working together has finished.

2. What I Expect from You

To ensure success, I ask that you take the time to carefully read through the Sleep Plan I create for you. It’s important that anyone else involved in the child’s care also reads and understands the plan, so you can work together to implement it as much as possible.

I will walk you through the plan during our consultation call, and I expect you to provide me with accurate and honest information about your child’s sleep habits. Consistency and active participation from your side are key.

To ensure the success of the services, you agree to:

Complete the intake questionnaire within 5 days of payment.
Implement the sleep plan as outlined, understanding that results depend on consistency and your active participation.

Upon completion of the services, you agree to provide a brief feedback or review to help improve the quality of the services offered.

3. What You Can Expect from Me

I will be here as your partner, coach, and cheerleader. You can text me every day through WhatsApp during our agreed 4-week support period with any questions or concerns you have. I will respond as quickly as possible, but always within 12 hours on weekdays and 24 hours on weekends.

Included:

Comprehensive sleep evaluation
45-minute consultation
Personalised sleep and bedtime plan
Guidance using the Five STARS Framework
Daily WhatsApp support for 4 weeks
Sleep log review and plan adjustments
45-minute Follow-up consultation

4. Confidentiality and Data Protection

Five Star Sleepers is committed to protecting your privacy in accordance with applicable laws (e.g., GDPR, PIPEDA, LGPD, Australia’s Privacy Act). Personal data, including your name, contact details, and child’s information, will be:

Collected only for the purpose of providing services.
Stored securely and not shared without your explicit consent, except as required by law.
Your data will be retained for one year after the completion of services unless otherwise mandated.

You have the right to request access, correction, or deletion of your data, subject to legal requirements. Contact: enquirires@fivestarsleepers.com for data-related inquiries.

5. Testimonial & Media Release

Your personal and family-related information, including sleep logs, family details, and other sensitive data, will be kept strictly confidential in accordance with applicable privacy laws (e.g., GDPR, PIPEDA). However, I may use anonymised materials from our work together for promotional purposes, such as testimonials, case studies, or educational materials. These may include quotes, generalised descriptions of the sleep plan, or anonymised screenshots that do not identify you or your family.

If you prefer that your information not be used in this way, please inform me in writing at enquiries@fivestarsleepers.com. If you choose to provide a testimonial, you grant permission for its use in marketing and educational materials.

6. Payments & Refunds

The total cost for the sleep consulting services are £450 GBP for all Sleep Support Packages. Payment is due in full before the sleep plan is provided.

Cancellation & Refunds: Cancellations within 48 hours of signing receive a full refund if services haven’t started minus a £50 GBP administration fee. Please note that once the payment is processed and the Sleep Plan has been delivered, the payment is non-refundable.

Expiry Clause: This package includes two consultation calls and up to four weeks of follow-up WhatApp support and calls when needed. All support must be used within three months from the date of purchase. Any unused calls or follow-up support will expire after this period and cannot be refunded or transferred.

7. Limitations

Services are provided based on FiveStar Sleepers’ expertise as a sleep consultant and does not constitute medical, psychological, or legal advice. Consult a qualified professional for health-related concerns. Outcomes vary by individual, and no specific results are guaranteed. This service is intended for use by adults for their minor children and complies with laws protecting children’s privacy (e.g., COPPA in the U.S.).

8. Cancellation and Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment. If you do not provide the required notice, additional charges may apply. Timely communication is essential for effective support. If I do not receive a response to my messages within a reasonable timeframe, it may impact the level of support I can provide. Continuous non-responsiveness may result in the termination of my services.

Force Majeur: In the event of unforeseen circumstances or force majeure (e.g., illness, natural disasters), both parties agree to communicate and reschedule sessions as needed.

9. Intellectual Property

All materials, resources, and tools provided as part of the sleep consulting program remain the intellectual property of Five Star Sleepers. You are not permitted to share, reproduce, or distribute the Sleep Plan or any associated materials to third parties without prior written consent from me.

10. Disclaimer

Please note that Five Star Sleepers is a sleep consulting service and not a medical provider. The advice and recommendations provided are based on expertise and experience, not medical training. You acknowledge that:

You are responsible for deciding how to use the Sleep Plan and for consulting a pediatrician for any health concerns.
Five Star Sleepers is not liable for outcomes resulting from your implementation or misuse of the advice.
By signing this agreement, you release Five Star Sleepers from any legal claims arising from the services, to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold Five Star Sleepers harmless from any and all claims, losses, damages, and expenses (including attorney fees) arising out of your use of the Sleep Plan or any services provided, to the extent permitted by law.

12. Compliance with Local Laws

This agreement aligns with international standards but may be subject to additional requirements in your jurisdiction. You are responsible for informing Five Star Sleepers of any specific local legal obligations.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law principles.

Final Thoughts

If you have any questions or concerns after reading these terms of purchase please don’t hesitate to reach out. I’m excited to help you get the sleep you and your family need and deserve!

By checking the 'I've read the Terms of Purchase' box during checkout, both parties agree to the terms outlined above and commit to working together in a professional and mutually beneficial manner.